True/False
Indicate whether the statement is true or
false.
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1.
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Language may be spoken or written.
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2.
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Good listeners never write anything down while listening.
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3.
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Good listeners ask questions if they don’t understand something.
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4.
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Communication is done through spoken or written language..
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5.
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Using slang in the workplace often helps in communicating with customers and
clients.
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6.
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Poor enunciation and bad pronunciation often go together.
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7.
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Vocabulary building is a lifelong process.
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8.
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Most workers spend more time writing than listening, speaking, or
reading.
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9.
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Within companies, memos carry messages upward, downward, and across department
lines.
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10.
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Business letters are commonly used because they provide permanent
records.
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Multiple Choice
Identify the choice that best completes the
statement or answers the question.
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11.
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Sending information, ideas, or feelings from one person to another is known
as
a. | enunciation. | b. | pronunciation. | c. | communication. | d. | standard
English. |
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12.
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All of the following are guidelines for good listening, EXCEPT
a. | listen only for information related to your job. | b. | have a questioning
attitude. | c. | use your eyes as well as your ears and mind. | d. | concentrate on what
is being said. |
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13.
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The weakest link of communication in the working world is
a. | reading. | b. | speaking. | c. | writing. | d. | listening. |
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14.
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Something that diverts your attention is called
a. | distraction. | b. | overstimulation. | c. | prejudging. | d. | partial
listening. |
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15.
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Voice mail is best used to communicate
a. | crucial information. | b. | short messages. | c. | complicated
directions. | d. | with people you don't like. |
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16.
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Speaking clearly and distinctly is known as
a. | pronunciation. | b. | enunciation. | c. | standard
English. | d. | gobbledygook. |
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17.
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Messages left on a voice mail system should be
a. | very detailed so there are no questions. | b. | spoken as rapidly as
possible to get the entire message recorded. | c. | brief, clear, and complete. | d. | vague so that you
can be assured to receive a return call. |
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18.
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Rules about correct speaking and writing are known as
a. | communication. | b. | standard English. | c. | grammar. | d. | vocabulary. |
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19.
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Which of the following resources would be the most useful in improving your
vocabulary?
a. | dictionary | b. | encyclopedia | c. | English
textbook | d. | library book |
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20.
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The most informal type of written business communication is a
a. | note. | b. | memorandum. | c. | business
letter. | d. | business form. |
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Short Answer
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21.
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Describe the four guidelines to follow when leaving a voice mail message.
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22.
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List three reasons why e-mail is widely used in the workplace.
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23.
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To which traditional form of business correspondence is e-mail most similar?
Why?
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